Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 770-387-8144 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Our Store open Mon-Fri: 9:30 AM to 6:00 PM | Sat: 10:00 AM to 4:00 PM | Sun: Gone to Church

1126 North Tennessee St., Cartersville, GA 30120 | 770-387-8144

Ordering

Orders may be placed via email, phone, or in person at our store location. Please review the RECEIPT carefully for errors and/or omissions. Approving the RECEIPT constitutes acceptance and full responsibility for any errors, omissions and legal compliance in this document and the order. We cannot accept liability for any errors overlooked once the invoice has been approved and paid for. Any changes made to an invoice are subject to additional charges.

Payment

We accept Visa, MasterCard, and Discover, which typically process within 24 hours of order placement. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is paid for. Payment is due in full at the time of order.

Lead Time

Due to the many vendors and styles offered by Furniture Factory Outlet, lead times will vary by order. Please contact us with any questions concerning lead time on your order.

Delays

We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Furniture Factory Outlet be responsible for any consequential damages resulting in order completion or shipping delays.

Finishes

Wood Veneers, Lacquers and Bamboo

Due to the inherently unique qualities of wood veneer and bamboo, variations such as grain color, grain pattern and unique markings must be expected. These variations can be present on each piece of furniture and within the same door/drawer front and are not considered defects. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture or any other physical attribute after taking delivery of a product.

Other Materials

Color, texture, and graining variations can occur in natural products like leather, glass, fabric and stone. These are not normally considered imperfections. Colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture or any other physical attribute after taking delivery of a product.

Shipping Charges/Taxes

Unless otherwise noted, shipping charges are not included in the order total at the time of purchase. Delivery/shipping estimates are good faith estimates only and are subject to change at any time. Please contact a Furniture Factory Outlet customer service representative for an estimate to the "ship to" address. Georgia residents must pay sales tax on all orders.

Shipping & Delivery Policy / Customer Pickup Policy

All furniture ordered online is shipped from our Cartersville, GA warehouse to your delivery address via a third party carrier. Customer pick-up of furniture is also available. You are welcome to use a carrier of your choice (All delivery charges and arrangements are to be made directly with your delivery carrier). Furniture Factory Outlet is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery of your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways, etc. and will fit into your living space. You will be responsible for making yourself available to receive and inspect the product from the carrier at the time of delivery. All furniture delivery charges are for standard curbside delivery to your delivery address. The shipping company will contact you prior to delivery to schedule a drop off time. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product from the back of the truck. Furniture Factory Outlet assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. For an additional charge, you may opt for white glove delivery service.

IF YOUR FURNITURE ARRIVES DAMAGED

Inspect your furniture immediately upon receipt. Please be aware that furniture is highly susceptible to damage during transit

IF THERE IS DAMAGE OF ANY KIND, YOU MUST MAKE SURE THE DRIVER NOTES THE DAMAGE (regardless of whether you ACCEPT or REJECT the shipment). You have the option of having the driver note the damage and ACCEPT the piece, or REJECT the damaged item and have the driver note the damage. YOU, THE CUSTOMER, WILL BE RESPONSIBLE FOR MAKING YOURSELF AVAILABLE FOR TAKING THE DELIVERY AND INSPECTING THE PRODUCT AT THE TIME OF DELIVERY. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims etc. If damage has occurred, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one week of receiving the shipment. Digital photographs must clearly indicate the damage. In cases where multiple items are part of an order, claims are limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved. Furniture Factory Outlet does not accept delivery instructions to any other delivery company instead of the valid delivery address specified at the time of the order. If the delivery address is inaccessible or invalid, the customer agrees to pay the purchase order amount and the additional delivery charges. We also strongly advise against any customer request to pick-up package(s) from the trucker's terminal or any location other than the delivery address. In such a case, Furniture Factory Outlet will not be liable for any damages whatsoever, should any damages be discovered later. Furniture Factory Outlet is not liable for damages other than those mentioned on the trucker's delivery receipt. Please ensure you inspect the content of all packages before signing on the trucker's receipt. THE TRUCKER WILL NOT UNCRATE OR OPEN THE PACKAGE. YOU THE CUSTOMER WILL HAVE TO OPEN THE BOXES AND INSPECT THE CONTENTS. YOU CAN REFUSE TO ACCEPT THE DELIVERY IF THE TRUCKER DOES NOT ALLOW YOU TO INSPECT THE PACKAGE. WE WILL RE-SCHEDULE THE DELIVERY ACCORDINGLY. Unless otherwise noted, shipping and delivery charges are not included in the order total at the time of purchase. Delivery & shipping estimates are good faith estimates only and are subject to change at any time.

Delivery & Setup Services

All furniture delivery estimates and charges are for standard curbside delivery to your delivery address in approximately 3-5 business days from the ship date. As mentioned previously, we use third party furniture delivery carriers and other major delivery companies to deliver your product. The shipping company will contact you prior to delivery to schedule a drop off time. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product from the back of the truck. Residential standard curbside delivery DOES NOT include inside delivery or assistance in removal of packaging or setting up your product. For an additional fee, you have the option of selecting threshold or white glove delivery which are described below.

Threshold Delivery is available for an additional fee and offers the same shipping window and services included in our Standard Delivery service, but brought in and placed inside your residence. We recommend this service to customers in apartments, multi-unit buildings or offices. Threshold delivery does not include opening, assembly or removal of packing materials. It also does not include moving of existing items.

White Glove Delivery service is available for an additional fee which includes a delivery appointment, inside delivery, assembly and installation in your room of choice and removal of all packing materials. The delivery window for White Glove service is approximately 1-2 weeks from the day your order ships. The customer agrees that the name, phone number, email address and other contact information can be given by Furniture Factory Outlet to the trucker or any other shipping agent to coordinate deliveries and improve customer satisfaction and efficiency.

Any change of a Ship To delivery address on an order requires the change be made referencing the Furniture Factory Outlet Invoice number in writing or an email form. Only then would this change be considered effective and valid. The delivery personnel will be responsible for delivering the product only curbside, as described above. The delivery personnel are not permitted to handle furnishings already in your home, so it's important that you know ahead of time where the Product will be placed, and plan accordingly. The Product specifications (height, width, depth, weight, and other relevant details) will be provided to you at your request, so you are adequately prepared. Furniture Factory Outlet is responsible for making payments to its shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that Furniture Factory Outlet will not refund such payments under any circumstances.

Pricing

Prices are subject to change at any time. While we strive towards our goal of a 100% error-free world, mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed on the web site or in our store. In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the web-site, brochure, promotional material or any other electronic or hard copy document, Furniture Factory Outlet will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, or orders placed for products listed at the incorrect price, regardless of whether any payment has been made or not. If we discover such errors, they will be corrected on our system using best efforts on the part of Furniture Factory Outlet, and the corrected price or other information will be notified to you, and will be applied to your order. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, Furniture Factory Outlet will refund any payment or payments you have already made for such item or items. If a product is listed at an incorrect price, Furniture Factory Outlet reserves the right to refuse, cancel or limit any order placed at the incorrect price. In no event shall Furniture Factory Outlet be liable to sell or ship the product to the customer at the inaccurate price. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the cancelled products and/or services.

Changes to the Terms Conditions

Furniture Factory Outlet reserves the right, at its sole discretion, to change, modify, add or remove any portion of the Terms in whole or in part, at any time without notification. If you disagree with any changes to the terms, your sole recourse is to stop using this Site. Your continued use of the Site after any changes to these Terms are posted will be considered acceptance of those changes. You should periodically check the "Terms and Conditions" link on our homepage to view the current Terms & Conditions. Furniture Factory Outlet may, in its sole discretion, terminate, change, suspend or discontinue any aspect of the Furniture Factory Outlet Site, temporarily or permanently, including the availability of any features of the Site or access to any parts of the Site, at any time without notice to you, and you fully agree that in no event shall Furniture Factory Outlet be liable for such actions as it deems fit. If a product is listed at an incorrect price, Furniture Factory Outlet reserves the right to refuse, cancel or limit any order placed at the incorrect price.

Return, Exchange, Cancellation & Refund Policy

Merchandise
Merchandise may be returned within 3 days to one of our stores for store credit or exchange if accompanied by original receipt and in original condition (and in original packaging if applicable). Store credit is valid for one year from date of issue. Sorry, no store credit or exchanges on special orders, sale items or opened bedding. Refunds are not issued except in the case of defective merchandise we are unable to replace.

For online shoppers You have 15 days to make an exchange or to return for store credit once an authorization number has been issued. Once we receive your return, please allow 1-2 weeks for processing. Your store credit or exchange = (purchase price + tax) and shipping fees. We do not pay shipping costs to deliver or return an item. If the item is delivered damaged: Please call a Furniture Factory Outlet representative. Once we receive the item at our facility we will quickly resend you a replacement. If the item is out of stock, you have the option of getting a refund or store credit. Your refund or store credit = (purchase price + tax) & original delivery charge. Furniture Factory Outlet CANNOT AND WILL NOT ACCEPT ANY ITEMS RETURNED WITHOUT PRIOR APPROVAL OR AUTHORIZATION; SO, PLEASE DO NOT RETURN ANY OF THE ITEMS WITHOUT PRIOR APPROVAL OR AUTHORIZATION FROM Furniture Factory Outlet. If the item is not what you ordered: Please contact us immediately so that we can promptly resolve it for you. Claims received after 24 hours of delivery will not and cannot be processed. Refunds are not issued except in the case of defective merchandise we are unable to replace.

Merchandise
All furniture sales are final. Special orders are subject to a minimum of 25% cancellation fee and cannot be cancelled after 24 hours. If the item is not what you ordered: Please contact us immediately so that we can promptly resolve it for you. Claims received after 24 hours of delivery will not and cannot be processed. Refunds are not issued except in the case of defective merchandise we are unable to replace.

Privacy Policy

Protecting your privacy is important to Furniture Factory Outlet. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Furniture Factory Outlet Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information. The information Furniture Factory Outlet gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. We do not sell, rent, share, trade or give away any of the information you provide to us. No third party will solicit you as a result of information within our control

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

Indemnification

You agree to indemnify and hold harmless Furniture Factory Outlet, its parent companies, subsidiaries, affiliates, officers, directors, agents, employees, or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney's fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms.

Representations

You represent and warrant that:

  • You are over the age of 18 and can form a legally binding contract under applicable law.
  • You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out your purchase order.
  • You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.

Limitation of Liability

In no event will Furniture Factory Outlet or Furniture Factory Outlet's suppliers be liable for special, incidental, consequential or exemplary damages arising out of this agreement or out of the use of the site or for services provided by Furniture Factory Outlet, including, without limitation, damages or costs relating to the loss of profits, business, goodwill, data, computer programs, loss of information or programs or other data on your information handling system that arise out of or otherwise are related to the use of, or the inability to use, the content or the site or any linked website, the statements of any third party on the site, or unauthorized access to the site, your transmissions, your account or your password, even if Furniture Factory Outlet is advised of the possibility of such damages, or for any similar claim against you by another party. The above exclusion of incidental and consequential damages may not be enforceable under some applicable laws, so such exclusion may not apply to you. In no case shall Furniture Factory Outlet's liability for money damages exceed the Furniture Factory Outlet invoice amount paid by you or anyone else for the product.